When the status list appears, users simply touch, tap or click the applicable status, in order to indicate the current, LIVE status of the job. The Contained status indicates a state whereby the engineer has been able to implement a temporary fix to the situation.
Upon Completion, the signature capture box appears, and the user can present the Smartphone to the customer for sign off, using either their finger, or a stylus. This function varies by device, and requires a touch-screen. On the iPhone, signatures can be captured by finger, or using an inexpensive capacitive stylus.
When Fast Track Mobile for Smartphone users update statuses, the LIVE database is being updated. This means that when Call Centre, Back Office and Customer users review the data, it is live and up-to-date: there is no need for call-ins, after-the-fact updates, or any other second-phase activity. The engineers and service providers are providing the fastest possible update to the main LIVE system, regardless of where they are.