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Property, Facilities and Asset Optimisation Software

Fast Track Help Desk

Call Logging, Monitoring, Resource Planning, Invoicing and More

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Fast Track Help Desk will automate your operations and save your staff time, by managing all areas of call logging, task distribution, work monitoring, escalation & jeopardy analysis, SLA's and KPI's, invoicing and more.

To find out more, click the PDF, Movie and Download buttons on this page, or Request a Demonstration. Key aspects:
  • Log Calls in about 15 seconds
  • Automatic Email Updates for Callers and Service Providers
  • Labour Resource Planning
  • Timesheets and Customer Invoicing
  • Measurable Staff Cost Reduction
Beginning to End Processing - click to find out more

Fast Track Help Desk & PPM provide the powerful, scalable tools you need to automate your maintenance activities. Start off as standalone or a small group, and scale up to web access for service providers and customers, including self-service from anywhere. Cost, performance, SLA and KPI monitoring.

Fast Track Help Desk & PPM provide Real Time Access for Service Providers. No longer will you be limited to a daily service provider instructions report. Whether service providers are on your staff or external contractors, they will have live access to full requirements details, and will be notified to check their live views when there are last-minute changes.

Utilising Email and Text notifications, Fast Track Help Desk & PPM keep applicable staff members and service providers up to date on all aspects which concern them. Fast Track Alerts reminds staff and service providers when new jobs have been logged, when jobs are approaching escalation and/or jeopardy, and much more.
Beginning to End Processing - click to find out more